Returns & Refund Policy

Returns

  • Our return policy lasts for 30 days. After this time, unfortunately we won’t be able to offer you a refund or exchange.
  • If returning any products, they must be unused, unopened and in the same condition you received them in.
  • We require a receipt or a proof of purchase for all refunds

Refunds

  • Once we’ve received the item, we’ll email you to let you know and also whether you’re refund has been approved or rejected.
  • If approved, we’ll process your refund and a credit will be applied to your card within seven days.
  • If you haven’t received your refund in seven days, contact your bank first as it may take a little processing time for your refund to be officially posted.
  • If you still haven’t received your item after this, please email us at info@hail-mary.co.uk

Exchanges

  • We’ll replace your items only if they are damaged or defective.
  • To exchange for the same item, send us an email at info@hail-mary.co.uk
  • You can send your items to: Hail Mary LTD, 36 Lewes Road, London, N12 9NL

Shipping

  • Our shipping costs are non-refundable and all customers will be responsible for paying the shipping costs on all returned items.
  • The time it takes for exchanged products to reach you will vary, depending on where you live.
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